The conversation engine.
Full-duplex, realtime, bilingual. Built for the messy reality of phone calls, interruptions, dialect, background noise, and callers who change their mind mid-sentence.
Realtime
Talk over it. It listens.
True barge-in with tuned per-language turn-taking. The agent yields the moment a caller speaks, and knows the difference between an interruption and an 'okay, go on'. Echo-aware filtering keeps it from hearing itself.
Agent speaking…
~3–4.5s perceived response on a real phone line, phone-line reality, not a lab demo
Caller · AR
السلام عليكم، أبغى أغير موعد التوصيل.
Hello, I'd like to change my delivery time.
Agent · AR
وعليكم السلام! أكيد، وش اليوم اللي يناسبك؟
Of course! Which day suits you?
dialect: Gulf Arabic (Saudi) · greeting variants: Emirati available
Bilingual
Gulf Arabic first. Not translated English.
Saudi and Khaleeji dialects spoken natively, with English on demand. Callers can switch language mid-call and the agent follows, same conversation, matching voice, no transfer.
Agents that act
Real actions, not promises.
During the call, the agent works your systems: looks up orders, reschedules deliveries, books appointments, files cases. And it's guarded, it never claims an action it didn't complete.
Guardrail
“Never claim a booking or change unless the tool completed it.”
Knowledge-base grounding plus hard rules, answers come from your documented procedures, and actions only count when your systems confirm them.
Warm transfer
It knows when to bring in a human.
Two kinds of handoff, both warm: language-change transfers when a caller asks for the other language, and escalations for disputes or explicit human requests. The receiving person gets an AI-written summary, the customer never repeats themselves.
Handoff summary
escalationCaller: Ahmed M. · order #48213 · COD 240 AED
Situation: Disputes a failed-delivery fee; second attempt scheduled for Thursday.
Sentiment: Frustrated but cooperative. Wants the fee waived.
written by the agent · delivered before the human says hello
Telephony
Real phone lines, owned end to end.
Inbound and outbound calls on real numbers over self-hosted, carrier-grade infrastructure, plus the same agents in the browser for web experiences. Deployed in-region, with flat platform economics.
In & out
inbound DID and outbound dialing on real numbers
~15%
the cost of a legacy voice stack, no per-minute platform fees
25
telemetry fields captured per call, down to greeting-onset latency
Operations
Run it like a product, not a project.
Credits & metering
Per-user credit balances with a full transaction ledger.
Roles & access
Admin, editor, and viewer roles with approval workflows.
Admin dashboards
Calls, analytics, live monitoring, evaluations, and insights in one place.
Documentation
Integration guides and API references for your team.