Every call, scored.
Legacy contact centers sample 2% of calls and hope. Dayl records, transcribes, and evaluates all of them, AI and human agents alike.
Recording & transcription
Two tracks. Zero gaps.
Agent and customer audio recorded separately for clean analysis, transcribed in real time in Arabic and English, with translations for bilingual reporting, and screen recording on web calls.
Agent track
Customer track
100% of calls · separate tracks · realtime transcripts · AR→EN translation
Delivery calls · form v3
versioned · weighted · AI or human scored
Critical criteria auto-fail the entire evaluation when missed, try toggling one.
Evaluation
Your quality bar, in software.
Versioned evaluation forms with weighted sections, bilingual labels, and critical auto-fail rules. Score calls manually, or let AI evaluate every single one against the active form, with AI suggestions to speed up human review.
Queues & collaboration
A workflow, not a spreadsheet.
Random-sample queues keep reviews honest; escalation queues surface the calls that need eyes today. Annotate any moment of a transcript and @mention a teammate, they're notified in-app and by email.
Random check
auto-sampled · 12 in queue
@lina flagged 02:14 for coaching
annotation · positive
Escalation: fee dispute
AI-categorized · high priority
Insights
Know what your calls know.
AI-generated quality insights across every conversation: sentiment trends, AI-categorized escalation reasons, AI-vs-human comparison, speech analytics, and live call monitoring.
Sentiment · 7 days
AI vs human · avg QA score
Escalation reasons · AI-categorized
Live translation · per-turn latency
1.8s
p50
3.1s
p95
Close the loop
It plugs into what you already run.
Field-mapped integrations for your contact-center systems, signed webhooks for your pipelines, and exports for your BI tools.
Exports
CSV, JSON, and XLSX with date, call-type, sentiment, and language filters, plus a full export audit trail.
Signed webhooks
Call and transcript events with HMAC signatures, retry policies, and delivery logs.
Workflow builder
Visual evaluation workflows, conditions, auto-fail actions, review requirements, notifications.
CSAT & surveys
Post-call ratings and configurable surveys, collected by voice.
Email summaries
Call summaries delivered to stakeholders automatically.
Screen recording
Browser screen capture during web calls, stored alongside the audio.